Delivery
The Seller provides the Services to the Customer according to the schedule and itinerary set out on the Seller’s website. The Customer is responsible for holding all necessary travel documents and information, including passports, visas and vaccination records, and for complying with any applicable laws and regulations.
Cancellations and refunds
The Customer may cancel their purchase and receive a full refund within 92 days of the date of purchase, provided the cancellation is made before the start of the tour. After this period, cancellations are subject to a cancellation fee calculated as a percentage of the total price paid. The fee is determined by the Seller based on the number of days remaining before the scheduled start date of the tour. Amounts already paid by the Seller to third parties on the Customer’s behalf — including airline tickets, ferry tickets, entrance permits and non-refundable hotel deposits — are not refundable once issued or committed, regardless of when the cancellation is made.
If the Seller cancels a tour for reasons within its control, the Customer is offered the choice of a full refund or a credit toward a future tour, according to the timing and the reason for the cancellation. Cancellations arising from force majeure or from third-party service failures are governed by the sections below.
Changes to services
The Seller reserves the right to modify or cancel any tour, itinerary or service due to unforeseen circumstances or factors beyond its control, including weather conditions, political events or other factors that may affect the safety or enjoyment of the tour.
Force majeure
The Seller is not liable for any failure or delay in performing its obligations, and no refund is owed, where performance is prevented or materially hindered by events beyond the Seller’s reasonable control, including but not limited to natural disasters, earthquakes, fires, floods, storms, epidemics and pandemics, war, terrorism, civil unrest, strikes, governmental or port authority decisions, border or airspace closures, and interruptions to utilities or telecommunications. In such cases the Seller will, where practicable, offer to postpone the affected services or issue a credit toward a future tour; any refund is limited to amounts actually recoverable by the Seller from its suppliers.
Third-party services
Airline tickets, ferry crossings, and services supplied by hotels, vessel owners, museums and other independent providers are subject to those providers’ own conditions of carriage and sale. The Seller acts as an intermediary for such services and is not responsible for their delay, interruption, overbooking or cancellation. Refunds for third-party services are limited to what the provider actually refunds to the Seller. Airline tickets in particular are non-refundable once issued, except to the extent the airline itself refunds them.
Tour-specific agreements
Each tour or charter may be subject to a separate written agreement setting out its own payment schedule, cancellation terms and special conditions. Where a tour-specific agreement has been signed, its terms take precedence over these general conditions to the extent of any conflict.
Liability and insurance
The Seller is not responsible for any loss, damage, injury or death that may occur during the tour, except as required by law. The Customer is responsible for obtaining appropriate travel insurance to cover any potential losses, damages or expenses that may arise during the tour.
Miscellaneous
The Seller may modify or update these conditions at any time without prior notice. Revised terms are posted on the Seller’s website and take effect immediately on posting. The Customer is responsible for reviewing these terms periodically.