Distance Sales Agreement

Last updated 29 July 2026

1. Parties

This Distance Sales Agreement is made and entered into by and between 3A Turizm Tic. Ltd. Sti. (the Seller), with its principal place of business at Duzlercami Mah. 6959. Sok. No:3 Dosemealti, Antalya, Turkiye, and the customer (the Customer) who purchases a tour package or service through the Seller's website.

2. Subject matter

This Agreement governs the terms and conditions of the sale of tour packages and related services offered by the Seller through its website to the Customer. By purchasing a tour package or service from the Seller, the Customer agrees to be bound by the terms set out here.

3. Payment and prices

The Customer agrees to pay the total price for the Services as listed on the Seller's website, including any applicable taxes and fees. Payment must be made at the time of booking, using one of the payment methods specified by the Seller. Prices are subject to change without notice, and the Customer is responsible for ensuring that they are aware of the current price before making a purchase.

4. Cancellations and refunds

The Customer may cancel their purchase and receive a full refund within 92 days of the date of purchase. After this period, cancellations are subject to a cancellation fee calculated as a percentage of the total price paid. The fee is determined by the Seller based on the number of days remaining before the scheduled start date of the tour.

5. Changes to services

The Seller reserves the right to modify or cancel any tour, itinerary or service due to unforeseen circumstances or factors beyond its control, including weather conditions, political events or other factors that may affect the safety or enjoyment of the tour. If the Seller cancels a tour, the Customer is offered the choice of a full refund or a credit toward a future tour.

6. Liability and insurance

The Seller is not responsible for any loss, damage, injury or death that may occur during the tour, except as required by law. The Customer is responsible for obtaining appropriate travel insurance to cover any potential losses, damages or expenses that may arise during the tour.

7. Governing law and disputes

This Agreement is governed by and construed in accordance with the laws of Turkiye. Any dispute arising out of or in connection with it is resolved through good faith negotiation between the parties or, failing that, through binding arbitration under the rules of the Istanbul Arbitration Centre (ISTAC), Antalya branch, in Antalya, Turkiye.

8. Amendments

This Agreement may be amended only by written agreement between the parties.

9. Miscellaneous

This Agreement constitutes the entire agreement between the parties on its subject matter and supersedes all prior and contemporaneous agreements, understandings and representations, whether oral or written. If any provision is found to be unenforceable, the remaining provisions remain in full force and effect.