1. Parties
This Distance Sales Agreement is made and entered into by and between 3A Turizm Tic. Ltd. Sti. (the Seller), with its principal place of business at Duzlercami Mah. 6959. Sok. No:3 Dosemealti, Antalya, Turkiye, and the customer (the Customer) who purchases a tour package or service through the Seller’s website.
2. Subject matter
This Agreement governs the terms and conditions of the sale of tour packages and related services offered by the Seller through its website to the Customer. By purchasing a tour package or service from the Seller, the Customer agrees to be bound by the terms set out here.
3. Payment and prices
The Customer agrees to pay the total price for the Services as listed on the Seller’s website, including any applicable taxes and fees. Payment must be made at the time of booking, using one of the payment methods specified by the Seller. Prices are subject to change without notice, and the Customer is responsible for ensuring that they are aware of the current price before making a purchase.
4. Cancellations and refunds
The Customer may cancel their purchase and receive a full refund within 92 days of the date of purchase. After this period, cancellations are subject to a cancellation fee calculated as a percentage of the total price paid. The fee is determined by the Seller based on the number of days remaining before the scheduled start date of the tour. Amounts already paid to third parties on the Customer’s behalf — including airline tickets, ferry tickets, entrance permits and non-refundable hotel deposits — are not refundable once issued or committed. Where a separate tour-specific agreement has been signed, its cancellation terms take precedence.
5. Changes to services
The Seller reserves the right to modify or cancel any tour, itinerary or service due to unforeseen circumstances or factors beyond its control, including weather conditions, political events or other factors that may affect the safety or enjoyment of the tour. If the Seller cancels a tour for reasons within its control, the Customer is offered the choice of a full refund or a credit toward a future tour. Cancellations arising from force majeure or third-party service failures are governed by Sections 6a and 6b.
6. Liability and insurance
The Seller is not responsible for any loss, damage, injury or death that may occur during the tour, except as required by law. The Customer is responsible for obtaining appropriate travel insurance to cover any potential losses, damages or expenses that may arise during the tour.
6a. Force majeure
Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, earthquakes, fires, floods, storms, epidemics and pandemics, war, terrorism, civil unrest, strikes, governmental or port authority decisions, border or airspace closures, and interruptions to utilities or telecommunications. Where such an event prevents the tour, the Seller will, where practicable, offer to postpone the affected services or issue a credit toward a future tour; any refund is limited to amounts actually recoverable by the Seller from its suppliers. No further compensation is owed.
6b. Third-party services
Services supplied by airlines, ferry operators, hotels, vessel owners, museums and other independent providers are subject to those providers’ own conditions. The Seller acts as an intermediary for such services and is not responsible for their delay, interruption, overbooking or cancellation. Refunds for third-party services are limited to what the provider actually refunds to the Seller; airline tickets are non-refundable once issued, except to the extent the airline itself refunds them.
6c. Tour-specific agreements
Each tour or charter may be subject to a separate written agreement setting out its own payment schedule, cancellation terms and special conditions. Where such an agreement has been signed, its terms take precedence over this Agreement to the extent of any conflict.
7. Governing law and disputes
This Agreement is governed by and construed in accordance with the laws of Turkiye. Any dispute arising out of or in connection with it is resolved through good faith negotiation between the parties or, failing that, through binding arbitration under the rules of the Istanbul Arbitration Centre (ISTAC), Antalya branch, in Antalya, Turkiye.
8. Amendments
This Agreement may be amended only by written agreement between the parties.
9. Miscellaneous
This Agreement constitutes the entire agreement between the parties on its subject matter and supersedes all prior and contemporaneous agreements, understandings and representations, whether oral or written. If any provision is found to be unenforceable, the remaining provisions remain in full force and effect.